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FAQ
Go through the questions below to check if we already have a solution for your problem Also see our Knowledgebase
What types of printing services do you offer?
Answer: We offer a wide range of printing services including digital printing, offset printing, large format printing, and custom print jobs such as business cards, flyers, posters, banners, and more.
Can I get a price quote for my printing project?
Answer: Absolutely! Please provide us with the details of your project, including the type of print, size, quantity, and any specific customization you require. You can submit your request via our website, email, or by calling our customer service team.
What is the turnaround time for a typical order?
Answer: Our standard turnaround time is 3-5 business days for most orders. Larger or more complex projects may take longer. Rush services are available if you need your order expedited.
Do you offer design services?
Answer: Yes, we have a team of skilled graphic designers who can help you create the perfect design for your printing needs. Whether you need to start from scratch or just make adjustments to existing files, we can assist you.
What file formats do you accept for printing?
Answer: We accept a variety of file formats including PDF, AI, PSD, and JPG. For best results, we recommend high-resolution PDF files with embedded fonts and images.
How can I send my files to you for printing?
Answer: Files can be uploaded directly through our website, sent via email, or you can bring them to our store on a USB drive. For large files, you may also use file-sharing services like Dropbox or Google Drive.
What are your payment methods?
Answer: We accept payments through credit cards, PayPal, bank transfers, and in-store payments. Payment is required upon order confirmation.
Can I see a proof before my order is finalized?
Answer: Yes, we provide a digital proof for your approval before we proceed with the full order. Physical proofs are also available upon request, which may involve an additional fee.
What is your policy on returns or reprints?
Answer: If there is a defect or error in your order caused by our oversight, we will reprint the order at no additional cost to you. Returns for any other reason are handled on a case-by-case basis.
Do you offer shipping or do I need to pick up my order?
Answer: We offer both local pickup and shipping options. Shipping costs vary depending on the size and weight of the order, as well as the shipping destination.
What is print-on-demand?
Answer: Print-on-demand is a printing technology and business process where copies of a document are not printed until an order has been received, allowing prints of singular or small quantities. This method is often used for products like custom t-shirts, books, and other personalized items.
How do I place an order for a print-on-demand product?
Answer: You can place an order directly through our website, https://www.dannisdendesigns.com. Choose the product you want to personalize, upload your design or artwork, then select the size, material, and quantity. Once you’re satisfied, add the item to your cart and proceed to checkout. We also welcome you to place your order via telephone at 760-459-5016 and email your artwork, or we offer design work too. Contact us via our Help Desk.
Can I customize each item in my order?
Answer: Yes, one of the advantages of print-on-demand is the ability to customize each item in your order. You can apply different designs to each product, which is perfect for personalized gifts or promotional items.
What are the costs associated with print-on-demand services?
Answer: Costs can vary depending on the product type, material, and customization options. Since there are no minimum order requirements, prices may be higher per item compared to bulk printing. We provide detailed pricing on our website for each product.
Do you offer bulk discounts for print-on-demand products?
Answer: While print-on-demand typically doesn’t feature bulk pricing due to its nature, we do offer scaled discounts for larger orders. Please contact our customer service for more details on potential savings.
How long does it take to receive a print-on-demand order?
Answer: Turnaround time includes both production and shipping. Production usually takes 2-7 business days, depending on the product type and complexity of the customization. Shipping time will vary based on your location and the shipping option you choose.
What should I do if I'm not satisfied with my print-on-demand product?
Answer: We strive for complete customer satisfaction. If you are not happy with the quality of your product, please contact our customer service team within 7 days of receiving your order to discuss a return or reprint. Please see our refund & returned policy on custom services
Can I order a sample before placing a full order?
Answer: Yes, we offer the option to order a sample of your product at a reduced rate so you can evaluate the quality and finish of the print before placing a full order.
What types of designs work best for print-on-demand products?
Answer: High-resolution designs work best, especially for items that require detailed prints like apparel or fine art reproductions. We recommend using vector files (such as SVG or AI) or high-resolution raster files (such as PNG or JPG) at 300 dpi. no websit images they low resolution 72 dpi and poor quality
Do you offer international shipping for print-on-demand orders?
Answer: Yes, we ship internationally. Shipping rates and times vary based on the destination. Please check our shipping policy or contact us directly for specific details regarding international orders. Extra Fees may apply.